WHO DO I CONTACT WITH QUESTIONS?
Please email email@example.com with questions or visit our contact us page. A Whohaha team member will return your inquiry within 1-2 business days.
HOW LONG DOES IT TAKE TO SHIP?
Orders will ship out within 1-2 business days of placing your order.
A shipping notification email with tracking information will be sent out as soon as your order has shipped. Once the package is processed through USPS, it will deliver within these timeframes:
USPS Standard Delivery (3-5 business days)*
USPS Priority Mail (2-3 business days)*
USPS Express Mail (1-2 business days)*
Allow 14 business days to process and ship. (Possibly longer, depending on location.)
*Please allow 2-3 business days for your order to be fulfilled and processed. If you need immediate delivery for your order, contact firstname.lastname@example.org
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, MasterCard, American Express, and Discover
DO YOU ACCEPT PAYPAL?
Yes, we accept PayPal.
IS MY PAYMENT SECURE?
Yes. PayPal uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are safe.
HOW MUCH DOES SHIPPING COST?
Domestic (US only):
Domestic and International, including USPS Priority and Express:
Shipping costs will be calculated at check out.
ARE CUSTOMS AND DUTIES FEES INCLUDED IN THE INTERNATIONAL SHIPPING FEE?
Unfortunately at this time, it is not included. All international packages may be subjected to customs duties and taxes. Please check your local customs website for more info.
WHAT DOES IT MEAN TO PLACE A PREORDER?
Preorders are orders for items that are expected to be available for purchase at a later date. The item will be reserved for you and mailed as soon as it is ready to ship usually within 2-3 weeks.
I ORDERED THE WRONG ITEM/SIZE BY MISTAKE. CAN I EDIT MY ORDER?
If the order has not yet shipped, you can email us at email@example.com
I NEED TO CHANGE MY SHIPPING ADDRESS. HOW DO I DO THAT?
If you created a Whohaha account, you can login and edit your information at any time. If you placed an order as a guest, please email us at firstname.lastname@example.org
HOW DO I TRACK MY ORDER?
When the order has shipped, we will send you an email with a tracking number as well as your order details.
WHAT IS YOUR RETURN POLICY?
All sales are final and we do not offer refunds, however if you are unsatisfied with the fit or size of the item, we’ll gladly accommodate an exchange within 14 days from receiving your order. Please make sure that you have carefully reviewed your order at Whohaha.com prior to finalizing your purchase at checkout.
CAN I CANCEL MY ORDER?
You cannot cancel your order if it has already been fulfilled and shipped. You cannot cancel your order after 24 hours of placing it. The orders are processed instantly and are fulfilled within 1 business day in most cases. If you need to cancel, please contact email@example.com within 24 hours to avoid discrepancies.
WHAT HAPPENS IF MY ITEM IS DAMAGED?
If you receive a damaged item, we will honor an exchange within 14 days from you received it. Please contact firstname.lastname@example.org to speak with our support team.
I RECEIVED THE WRONG SIZE/COLOR. WHO DO I CONTACT?
Please contact us at email@example.com and include the order number. We will send you a return label that is highly recommended to use when shipping back the items to us.
HOW LONG DO I HAVE TO RETURN MY DAMAGED ITEM OR REQUEST FOR ANOTHER SIZE?
You have 14 calendar days to return/exchange from the date you received it.
WHAT DO I NEED TO INCLUDE WITH MY RETURN?
We kindly ask you include a copy of your invoice inside the return package along with the item(s) you’re returning. Please state the reason for return. Returned clothes must be in new, unworn condition.
DO YOU ACCEPT REFUNDS?
At this time, we do not offer refunds and all sales are final. Please make sure that you have carefully reviewed your order at checkout prior to finalizing your purchase.
MY PACKAGE WAS LOST/STOLEN. WHAT DO I DO NOW?
Unfortunately, once the package is marked delivered, Whohaha Shop cannot be held responsible for the actions that proceeds it. USPS First Class Mail and USPS First Class International Mail do not include insurance for its packages - which is the standard delivery option for most products on Whohaha Shop. If you wish to insure your package, please select PRIORITY MAIL for your shipping preference at check out. Your package is insured up to $5,000 and it is included in the Priority Mail shipping cost.